LightInTheBox

From wedding dresses and baby clothes to bath fixtures and gaming headsets, you can find all those and more in LightInTheBox. 

The platform is an online retail venture that offers products worldwide. Set up in 2007, it aims to offer convenient shopping and a wide array of products to online shoppers. 

LightInTheBox store offers items in three significant categories: clothing, gadgets, and home and garden. Added to that, they have a new and exciting business model that allows them to offer customized items. These include wedding wear, evening dresses at scale, and many others.

The venture has three main locations – Beijing, Seattle, and London. They work with the most trusted manufacturers in China hand-picked for quality and reliability. In short, they thoroughly filter their supplier list to make sure they deliver the best items to their buyers.

Company Milestones

• The venture has come a long way since it was first conceived in 2007. In fact, just six years in business and they’ve achieved a lot – both in finances and in earning their share of the market.
• From the $47.3 million total income of the same quarter in 2021, LightInTheBox increased its gains to $72.2 million. An increase of 140.0% in the total number of customers drove this.
• Starting from an Adjusted Operating Returns of $1.0 thousand in 2012, it grew to $3.9 million.

FAQs

Is It Possible For Customers To Rush Their Orders?

Since LightInTheBox gets products from their international suppliers, every order is in the waiting line. Due to this, they cannot accept rush orders. There may be times when clients expect the products within a shorter period. In such cases, they may reach out to the platform’s customer support if they need their order to arrive before a certain date.

Do They Accept Payment Via Cash On Delivery?

LightInTheBox aims to cater to buyers around the world and they do so by offering various ways of payment. No, they don’t accept cash on delivery yet. However, setting up cash as a payment method in the Middle countries is now in the pipeline. After the trial period, they could start offering this in other countries.

Can Customers Track Their Package?

Once the customer’s order gets shipped out, they’ll get a Shipping Confirmation to their email address, adding their Tracking Number. To check the progress of an item, they must click the link, and they’ll be sent to a shipping company’s website right away.

Which Payment Methods Does the Platform Accept?

Clients may choose to pay through these methods: Paypal, Credit/Debit Card, Klarna, Sofort, iDeal, Bancontact, Boleto, OXXO, and Wire Transfer. They also accept credit cards with installments or debit cards in Brazil.

Can Customers Withdraw Their Rewards?

No, customers cannot withdraw their rewards. They can only withdraw their credits to their card or account.

What Happens When The Clients Forgot Their Email Address and Password. Can They Redeem Their Account?

If the customer has a problem logging into their account, they can choose the problem-solving options they may pick from below:

• Do they still get a message via their email? If so, they should click the “Forgot Password” button to make a new one. 

• Did they pay the order via Paypal without registration? If so, they must enter their Paypal account and click the “Forgot Password” button to take back their account.

• Did they use their Facebook/Mobile Phone/Google details to log in before? If so, the social account is their login account. 

If the answers listed above don’t work for the customer, they must choose the “Need Help” button and fill up the important Information. The LightInTheBox’s support team will contact them within 24 hours.